Privacy Policy

Sozo Web respects and is committed to protecting your privacy. Our Privacy Policy details why and when we collect your personal information and how we use it. It also explains under what circumstances we disclose your information to third parties and the security measures we take to protect your privacy.

Collection of Personal Details
Sozo Web collects your details when you submit those details to us either online (via our websites, or agent websites), or by fax, post or email.
These details are stored within our secure database system and submitted to the relevant registry when you register or transfer a domain name to Sozo Web. The details collected include your full name, address, phone and fax numbers and email address. We also collect your payment details (including but not limited to credit card details).

Use of Personal Details
ICANN (Internet Corporation for Assigned Names and Numbers) is the organization that develops and governs domain name policy. As part of the domain name policy, ICANN requires that accredited domain name Registrars (of which Sozo Web is one) must make personal information relating to a domain name available via the publicly accessible WHOIS database. Consequently Sozo Web is not able to control how members of the public may use this information.
Sozo Web will use your personal details to enable us to perform our role as an accredited domain name Registrar. This includes contacting you when you apply for a domain name, or at any time during the license period of your domain name, to obtain relevant information in regards to your application, or to advise you of relevant information regarding your license (including renewal dates and system changes that may affect your communications with us).
We may also use your personal details to contact you to discuss additional products and services that Sozo Web offers. Your details could be used to measure and assess our customer service, and analyse customer purchasing preferences.

Third party service providers
Occasionally, we may supply your personal information to third parties to perform services on our behalf, such as the following: the distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us); the supply of datacentre storage and maintenance services for our IT systems and infrastructure (by Australian or overseas providers); the supply of credit related services such as credit worthiness, credit provision and credit rating, or bank related services; or the supply of billing and payment services.

Our relationships with such third party service providers are governed by our contracts with them. Those service providers are required to hold your personal information strictly confidential.

You may access and update the personal information we provide to the registries in respect of your domain name licence at any time. Simply use your domain name and password to login to our Online Management System. If you believe that Sozo Web may hold other personal information about you which is inaccurate, please contact us via email, phone or mail and we will take reasonable steps to ensure that it is corrected.

Helping you to keep your information secure is important to us. In order to protect the security of personal information transmitted to us over the internet, our web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between our systems is encrypted. You can also take simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password or other authentication id.

Sozo Web may make changes to its privacy policy. You should check our privacy policy from time to time to see if we have made any changes to it.

When a domain name is registered, certain information is collected for use on the WHOIS service. The WHOIS service allows internet users to query a domain name to find out the identity and contact details of the registrant. The public WHOIS service is a standard feature of domain name systems around the world. Please see auDA's WHOIS policy at which sets out auDA's guidelines on the collection, disclosure and use of WHOIS data.